Refund Policy
Effective date and last updated: October 14, 2026
Free AI Shelf Report
The AI Shelf Report is free. We never ask for payment details to request one, so there is nothing to refund.
30-day AI Shelf Pilot: money-back guarantee
The price and scope of a pilot are set out in a written pilot agreement before any payment. The guarantee works like this:
- Before work starts, we agree with you on a set of shopper questions and run a baseline test on ChatGPT, Gemini and Perplexity. The baseline is your brand's AI share: the share of those assistants' answers that name your brand.
- After 30 days, we re-run the same questions on the same assistants, using the same method, and send you the results.
- If your brand's AI share is not higher than the baseline, you can ask for a full refund of the pilot fee within 14 days of receiving the re-test results. You don't need to give a reason beyond the numbers.
The guarantee depends on the agreed pilot steps being able to go ahead. If something on your side prevents them, for example access we need isn't provided, we will explain what happened, and the pilot agreement says how that affects the guarantee.
Cancelling before work starts
If you cancel a paid service before we begin work, you get a full refund.
Other paid services
Refunds for other paid services follow the written agreement for that service.
How refunds are paid
Email kai@shelfcheckai.com to request a refund. Approved refunds go back to the original payment method within 10 business days. Your bank or card provider may take a few more days to show it.
Your legal rights
This policy doesn't limit any rights you have under applicable law.